01. Do I need to set up an account to place an order?

Setting up an account is mandatory. IF you register, you will be able to enjoy the following benefits through your ‘My Account‘: Review past purchases, Gain access to your ‘Wishlist‘, Save your address details for faster shopping,

02. What should I do if I forgot my password?

If you have forgotten your password, visit the ‘My Account’ section, click on ‘Forgot Your Password?’ and simply follow the ‘Password Reset’ instructions. You will receive an email with a new temporary password.

03. Which size should I choose?

In UPTOBE website, sizes may be based on the Italian sizing system. To convert this to your usual size check the conversion table here.

Woman Size Conversion – Man Size Conversion

04. Is it safe to use my credit card at the Uptobe online store?

We use the latest SSL encryption technology to store and safely transmit your personal data through our systems and we all your payment will go trough PayPal, the safest way to pay on the web.

05. How soon can I get my order and how much delivery will cost?

You’ll recieve your order in 3 to 5 days depending on your shipping location and the shipping is on us everywhere.

06. How do I return an item?

To return an item you’ve purchased you need to download our Return Form and send it to our support email

07. Is my personal information kept private?

Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number. The credit card number and expiration date, it’s managed by Paypal, you can find the paypal Privacy Policy HERE, for further details, please visit our Privacy Policy section.

08. What is a Wishlist?

In your ‘Wishlist’ you can save your favorite products, keep track of them and eventually purchase them whenever you please.

09. Can I request the invoice for my orders?

Of course, when you check out, you will find a link to send the billing request indicating your tax information.
If you have already placed your order and forgot to request the invoice, you can contact us HERE by 10.00 a.m. the next day.

Did we not solve your question? Contact our support team !

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